Refund Policy
Last updated October 21, 2026 · Contact support@tiptoeinjordans.com
Failed videos
When a video fails or gets blocked, its credits return to your account on their own, with no need to contact us.
Credit packs
Credits from credit packs never expire. You can get a full refund of a credit pack within 14 days of payment if none of its credits have been used. Credits used on videos that rendered successfully can’t be refunded.
When a video counts as delivered
A video counts as delivered once a playable result appears in My videos, whether or not you download or post it. An AI result that looks different from what you expected is not, on its own, a failed video.
Monthly plan
If you haven’t used any credits within 14 days of your first monthly payment, you can get a full refund. You can cancel the monthly plan at any time from your account page or at link.com. It stays active until the end of the current period and then stops with no further charges; partial periods aren’t refunded, and that period’s credits lapse when it ends.
How to ask
Email support@tiptoeinjordans.com from the address on your account and include the purchase date and order number. Please don’t send your full card number.
Where refunds go and how long they take
We return approved refunds via Stripe to the card or wallet you paid with, tax included. They usually show up within 5–10 business days, depending on your bank.
Credits after a full refund
Once a purchase is fully refunded, whether by us or by Link, any unused credits from it are removed from your account.
Something wrong with a video
If you think a video went wrong, email support@tiptoeinjordans.com with your order number.
Policy violations
Having your account suspended or closed for breaking our Acceptable Use Policy does not by itself entitle you to a refund. Rights the law guarantees still apply.
Your statutory rights
This policy doesn’t limit any consumer rights the law where you live guarantees.
Merchant of record and disputes
Every order is sold by Stripe as merchant of record and shows as Sold through Link, so in some cases Link support can also refund you within 60 days of the original payment, and if we don’t answer a refund request from Link within 48 hours, Stripe may refund you directly. Please talk to us before you dispute a charge with your bank; any dispute is handled by Stripe as merchant of record.